Shipping & Returns

Shipping Policy

FREE UK Delivery on orders over £20 

Available shipping options are:


Standard Delivery 3-5 Working Days  FREE

Express Delivery 1-3 Working Days  £3.99

UK Delivery Under £20

Standard Delivery  3-5 Working Days  £2.99

Express Delivery 1-3 Working Days £5.99

Please note weekends and bank holidays are not counted as working days. Orders need to be placed before 12pm. Please note on the product page it will be advertised if the product is available for next day delivery

Return & Exchange Policy



How do I return an item?


We have a new 30 day return policy so simply post the item back to us at: 


36 Pen-Y-Maes



LL19 8PY


If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 30 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item. If you received free delivery then your refund will be minus the outgoing postage charge. 


We are unable to refund you if you have opened the package. So please make sure to check your order before opening.


What do I do if my order has been stolen/missing or delivered faulty/damaged?


All items we send are fully insured. If in the unlikely event your order is delivered damaged/faulty, stolen or missing call us within 14 days on 07798 781968 or email us to inform us. 


If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. We may require the items back, so please keep them until you hear back from us.  If you are unable to provide proof of damage we may be unable to refund or resend. 

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